Buckle Reviews

I have purchased 7 or more pairs of jeans and several shirts from Buckle. I had to return one item for a credit. From my experience they have very stylish products and good customer service; I will order from them again. Yes, they are a bit pricey and sometimes the items I want aren't available in my size but overall my experience with Buckle has been very good.

I ordered a pair of sandals and received two right shoes and they were not even the same size. There was no shoe box, they were just tossed into the shipping box. I tried to contact customer service but was told they are very busy assisting other customers. Here's hoping I didn't just donate to them my $50.00.

She states racism is okay as long as you copy black people which is really sad i like your shoes but not you're Michigan people love bow you treat black people & of color

Completely horrible waste of money. Paid for overnight shipping (20+dollars) it came 3 days later. When I called they claimed I ordered it on a later date. One shirt not only had a giant stain but also the security tag still attached . Customer service simply did not care. Save your money or a better business.

I like their jeans because im a tall female an tbeur jeans are extra long an comfortable.

They continuously send the wrong items then make you jump through hoops to try getting it fixed. Horrible customer service

Buckle apparently does not have an exchange program, so be mindful if you order the wrong size. I paid $7 for shipping. They made me pay $7 to return the wrong size shorts. And I paid another $7 in shipping to get the correct size.

I called customer support to see if they could at least waive return shipping if I am getting a new item, and she said no. The company itself has a great selection and shipping was quick. I enjoy my shorts, but I am upset I paid $21 in shipping fees. I felt compelled to buy the shorts cause I can’t get them elsewhere. I just feel a bit taken advantage of. Not having some type of fair exchange program is holding them back from more/return clientele. I could see asking the customer to pay another shipping charge; but asking for another $7 charge to return an order to get the correct item, feels like money gouging. Getting my complete refund back through Paypal payment plan has also been troublesome since Buckle claimed the refund was less than original amount (-$7 deduction for shipping). This has been an awful purchasing experience and I regret it.

Buckle apparently does not have an exchange program, so be mindful if you order the wrong size. I paid $7 for shipping. They made me pay $7 to return the wrong size shorts. And I paid another $7 in shipping to get the correct size.

I called customer support to see if they could at least waive return shipping if I am getting a new item, and she said no. The company itself has a great selection and shipping was quick. I enjoy my shorts, but I am upset I paid $21 in shipping fees. I felt compelled to buy the shorts cause I can't get them elsewhere. I just feel a bit taken advantage of. Not having some type of fair exchange program is holding them back from more/return clientele. I could see asking the customer to pay another shipping charge; but asking for another $7 charge to return an order to get the correct item, feels like money gouging. Getting my complete refund back through Paypal payment plan has also been troublesome since Buckle claimed the refund was less than original amount (-$7 deduction for shipping). This has been an awful purchasing experience and I regret it.

I’m not sure how buckle is online. But in store they are the worst! The employees hassle you. They also racially profile in the stores. As soon as you walk in, they don’t even let you look around. If you pick up anything they run over to get the items from you and ask if you want a fitting room. They think most people are thief’s. I don’t even shop with them anymore because of this. This has literally happened at every buckle I have been to. They need to change and SOON!

So I bought a shirt on after one wash either was stained with the same label of the shirt when I called the company and let them know what they were happening they blame them on me, they say I didn't know how to wash it so that's why the labeling dye anyways after spending almost $500 with them for the first time at this store and last. Don't buy from them they are cheap and have bad customer service. No, wander they have a low rating